Travel & hospitality · Guest-services agents

AI agents for travel & hospitality

Our AI agents answer inquiries across phone, email, OTAs, and social, confirm bookings, send pre-arrival details, reactivate past guests, and request reviews. The experience stays with your team. The guest desk stays under your control.

Book an AI Agent Mapping Call30 min · map the first agent

Host controls

ethical framing

Agents do not run the operation, set your rates, or replace the host's judgment. They work inside your approved language, policies, permissions, and escalation rules.

No rate setting

You run the experience

Approved language

Escalation rules

Built for

Boutique hotelsLodges & innsTour operatorsOutfittersGuided experiences
Vacation rentalsActivity providersEquipment rentalEvents & venuesResort-adjacent

Who we serve

01

Hosts drowning in inquiries across phone, email, OTAs, and social

02

Operators whose booking follow-up falls off at peak season

03

Businesses that never reactivate past guests before the next season

04

Hosts who forget the post-stay review with the next group in the door

05

Small teams running the operation and the inbox at the same time

guest-desk bottlenecks we fix

Your business is not losing bookings because the experience is bad.

It is losing them in the inbox. Inquiries come from phone, email, OTAs, and social, all in one overwhelmed place. Booking follow-up gets inconsistent at peak. Pre-arrival info is sent by hand every time. Past guests are never reactivated before the next season. When the guest desk cannot keep up, bookings and repeat guests slip.

Where travel and hospitality leak bookings and repeat guests:

  • 01Inquiries from phone, email, OTAs, and social all landing in one inbox
  • 02Booking follow-up going inconsistent at peak season
  • 03Pre-arrival guest comms done by hand every single time
  • 04Past guests never reactivated before the next season opens
  • 05Post-stay review requests forgotten with the next group in the door
  • 06Upsell opportunities missed during the booking conversation

Admin agents

Agents for the guest desk.

Each agent gets a clear job, your approved language, and a handoff rule. Your team keeps the experience. The follow-up stops falling through.

01

AI Reservations Agent

Answers booking inquiries across every channel, checks availability, and confirms the reservation.

02

AI Guest Comms Agent

Sends pre-arrival details, directions, and check-in info automatically so nothing is repeated by hand.

03

AI Reactivation Agent

Reaches past guests before the season opens so your calendar fills with repeat bookings.

04

AI Review Agent

Requests a review right after the stay or trip, while the experience is still fresh.

05

AI Inquiry Triage

Pulls phone, email, OTA, and social messages into one place and answers the routine ones instantly.

06

AI Upsell Assistant

Surfaces add-ons and upgrades during the booking conversation, in your voice.

By practice area

How Snappy handles the call changes with the practice area.

A crisis caller and an estate-planning referral need different handling. Snappy knows the difference.

01

Stays & rentals

Lodges, hotels, and vacation rentals. Snappy answers, confirms, and sends pre-arrival info so every guest is handled fast.

02

Tours & experiences

Tour operators and guided experiences. Snappy qualifies group inquiries, confirms details, and sends waivers.

03

Activities & rentals

Outfitters, rentals, and activities. Snappy books reservations and reactivates past customers before peak.

Proof and outcomes

The model is already proven in services.

When we built AI agents around intake, follow-up, and billing for a services business, recurring revenue grew 172% in 90 days. Travel and hospitality operators have the same leak points: scattered inquiries, inconsistent booking follow-up, and past guests never brought back.

+172%
recurring revenue in 90 days
+64%
profitability improvement
+38%
renewal rate improvement
30 min
AI agent mapping call

Ways to start

Start with the admin work that is already costing time.

01

Start

$149/mo per agent

Use one agent for one clear job: intake follow-up, consultation scheduling, document chase, or billing reminders.

02

Several agents

Most firms use 3-6 agents

Connect the roles that touch the same matter so intake, consults, paperwork, status updates, and billing do not live in separate silos.

03

Mapping call

Book a call first

We look at your current workflow and identify the first agent that saves time without touching legal judgment.

No legal advice. No replacement for attorney review. Just firm-approved agents handling the business-side follow-through.

Find the bookings hiding in your scattered inbox and forgotten follow-up.

We will map your inquiries, bookings, pre-arrival, and reactivation in 30 minutes, then show which AI agent should go first.

Book an AI Agent Mapping Call30 min · no commitment

Reservations · guest comms · pre-arrival · reactivation · reviews